Customer Help
Our happiness team is always here to assist.
Hit The Chat Icon at the bottom of your screen
Common purchase queries answered
Orders and Shipping
All orders received before 1pm are dispatched same day. Economy delivery is 3-5 days
Priority Delivery is Next Working Day
Account creation is not necessary, however once you checkout an account is automatically created.
Shipping address is created at checkout, If you make a mistake please email info@outsideplay.co.uk or jump on the chat
As soon as we dispatch your item you will recieve an automated email with tracking details
All card details are processed by STRIPE on their servers, Rideonspares do not store any card details on our servers.
Vat is included in your purchase at 20% VAT Rate
We will ship Ride On Spares to UK Mainland by Default. We can ship internationally however we need to quote this on a case by case basis so please ask us in the chat
Yes, We never split packages of ride on spares and they are all dispatched from one warehouse.
If you need to swap an item
Returns and Exchanges
14 Days Returns, If you ordered the wrong item, Please ask us for a returns number and return the item to us at
Hawkmoto Ltd
Stoke Manor
Stoke On Tern
TF9 2DU
We are only human and sometimes we do make mistakes, however we will correct them as quickly as possible. Please contact us via the chat
Unfortuately your item would have travelled through the courier network and sometimes things gets damaged. Please report this to us by email or by chat with 48 hours of reciept
First step is to initiate a chat with the online chat. If you are having issues you can email to info@outsideplay.co.uk
Were here to answer your questions most nights until 10pm, untill6pm at weekends because we all need a break huh.
Contact us immediately on Chat or on email info@outsideplay.co.uk
If you chat to us before its dispatched yes, but after its left the building you will need to return the item
We dont get involved with pre orders and back orders, its not healthy for a business and leads to customers frustrations when stock doesn’t arrive on time.