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Online Chat Available 9-5 Weekdays

Express Next Day Shipping Available At Checkout

Customer Help

Our happiness team is always here to assist.

Hit The Chat Icon at the bottom of your screen

Common purchase queries answered

Orders and Shipping

All orders received before 1pm are dispatched same day. Economy delivery is 3-5 days

Priority Delivery is Next Working Day 

Account creation is not necessary, however once you checkout an account is automatically created.

Shipping address is created at checkout, If you make a mistake please email or jump on the chat 

As soon as we dispatch your item you will recieve an automated email with tracking details 

All card details are processed by STRIPE on their servers, Rideonspares do not store any card details on our servers.

Vat is included in your purchase at 20% VAT Rate

We will ship Ride On Spares to UK Mainland by Default. We can ship internationally however we need to quote this on a case by case basis so please ask us in the chat

Yes, We never split packages of ride on spares and they are all dispatched from one warehouse.

If you need to swap an item

Returns and Exchanges

14 Days Returns, If you ordered the wrong item, Please ask us for a returns number and return the item to us at 

Hawkmoto Ltd
Stoke Manor
Stoke On Tern

We are only human and sometimes we do make mistakes, however we will correct them as quickly as possible. Please contact us via the chat 

Unfortuately your item would have travelled through the courier network and sometimes things gets damaged. Please report this to us by email or by chat with 48 hours of reciept

First step is to initiate a chat with the online chat. If you are having issues you can email to

Were here to answer your questions most nights until 10pm, untill6pm at weekends because we all need a break huh. 

Contact us immediately on Chat or on email

If you chat to us before its dispatched yes, but after its left the building you will need to return the item

We dont get involved with pre orders and back orders, its not healthy for a business and leads to customers frustrations when stock doesn’t arrive on time.

Express Shipping

Available at checkout

Easy 14 days returns

14 day money back guarantee

Fast Checkout

Offered for uk useage

100% Secure Checkout

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